The Dumbest Guidance You Can Give

“Be More Careful”

The implication of this statement is that if your global talent "were “more careful”, there would be fewer errors.

The incorrect assumption here is that if your global talent just paid a little bit more attention - they would make fewer mistakes!

That kind of works - but not really.

Do you think airline pilots need a reminder to “be more careful” or do they just need to run the freaking checklist?

Do you think people who operate heavy equipment need to be constantly reminded to “have attention to detail” or do they need to have a safety system?

People who need to live in mistake-free environments recognize that having a system is the key to removing errors - not some sort of occasional, useless verbal reminder.

If every lead that comes into your company is worth $1,000 - and your global talent responds “97%” of the time without typos, that isn’t good enough!

The 3% error rate costs you $3000 a month.

Instead of being a lazy boss and manager and saying “Be more careful!!!” and thinking that you need to replace the person…. why not pause, and think a little deeper?

Develop a system, instead of just being intellectually lazy.

• Maybe you should have prewritten, templated responses saved in CRM. One-click… perfect email. Zero error rate. 

• Maybe you should spend $9 bucks a month, or whatever - and run Grammarly on all of the outbound emails your global talent sends. Zero error rate. 

You get the idea.

If something has high consequences for a mistake - develop a system.

If mistakes have high consequences, regardless of how frequent they are, it’s worth your time to build a system.

Yours in Outsourcing,

Jon

P.S. If you enjoyed this, let me know. I have a fragile, fragile ego and need constant words of affirmation.

P.P.S. This post is my spin on a wonderful blog post from Seth Godin

P.P.S. My coaching is still closed, but I’ll be taking on one or two folks in the coming weeks.